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Shipping Terms Colombia
Preventive COVID-19 Measures!
Due to the Mandatory Preventive Isolation measures announced by the National Government, and to the restrictions on the country's roads, delivery times can be significantly increased, and are subject to availability.
We ship to all the states of the Colombian territory through our logistics partners, who guarantee security and coverage, so that your garments arrive in the right conditions, and at the address that you desire.
Before finalizing your purchase (Check-out), you will see an additional item apart from the products you are going to buy, which corresponds to the value charged by the carrier.
Our deliveries are only made on business days. Business days are Monday through Friday, excluding Colombian national holidays.
For main cities, the approximate delivery time is 2 to 8 business days, and for other municipalities, the times range from 8 to 15 business days, depending on the destination.
Deliveries cannot be made on an exact schedule, and must be destined for a specific and safe address, such as a home or office.
During the Black Friday period and other sales, delivery times can be significantly increased, and are subject to availability.
The delivery time starts running at the moment confirmation of the payment, and may be affected by force majeure factors, as well as the place where you are, and the day and time you make the purchase.
In case you have any questions regarding shipping, or if your order does not arrive within the stipulated period, please contact us via our email firstname.lastname@example.org or our Customer Service line 3116870254. Don’t worry: we will take care of it and give you an answer as soon as possible. Our office hours are Monday through Friday from 9:00 AM - 5:00 PM.
PLEASE REMEMBER THAT:
Our payment platform must approve the transaction in accordance with the data analysis.
The approval of payments by credit or debit cards through our payment platform may take up to (1) business day.
Regarding cash on delivery, times start running immediately after the purchase.
Once your payment is approved, you will receive an email with the confirmation of your order. Later, when your order is shipped, we will send a new email with the Tracking Number, which you can use to find out the current location of the product, and the estimated delivery date from the carrier.