RETURNS & EXCHANGES

 

If you wish to exchange any of our products, please note the following:

 

• Products on Sale are non-exchangeable.
• T-shirts are non-exchangeable.
• Items must be in good condition, unused, and include their original packaging and intact tags.
• All Atelier 17.56 brand products have washing and handling instructions. If these instructions are not followed, you will not be entitled to warranty.
• Exchanges for items purchased on www.Atelier1756.com can only be processed through the website.

 

Exchange Period: You have a period of one (1) month from the day you receive your order to request an exchange. To request an exchange, visit the "Contact Us" section on our website, enter your email and order number. The system will validate that the order is within the current deadline for an exchange. You can also contact us at info@atelier1756.com with your order number. After this period, exchanges cannot be processed.

 

Ensure items are unused, in optimal condition, and include original packaging and tags.

 

Once we verify the product condition, within 8 business days, you can choose:

 

• Product Exchange: Exchanges can only be made for products of equal or lesser value than the original. Any difference will be issued as a coupon for a new purchase on the online store. If the requested product is unavailable, the value of the product will be issued as a voucher for a new purchase.
• Vouchers: To make a new purchase exclusively on www.Atelier1756.com.

 

We will inform you via email if your product meets the criteria for exchange. If it does not, we will inform you of the reason and the product will be returned to the initial shipping address with a charge on delivery that you must assume.

WARRANTIES FOR QUALITY ISSUES

 

If one of our items presents a quality issue within three (3) months of purchase, please contact us through the "Contact Us" button on our website, enter your email, order number, and reasons for invoking the warranty. The system will validate that the exchange is within the established period. We will validate the warranty claim and respond within eight (8) business days with instructions.

 

Our technical department will analyze the product upon receipt and confirm whether the request has been approved within eight (8) business days from receiving the product.

 

If approved, we will send you a voucher or credit note to exchange the item for a new one at no additional cost. If not approved and you want the item returned, it will be sent with a charge on delivery service.

RIGHT OF WITHDRAWAL

 

Eligible returns must be requested within 14 days of receiving your order. Email info@atelier1756.com with concerns and your order number. Note that if you ordered two sizes of the same item, a $12.99 restocking fee will be deducted from your refund.

 

Return Process: Visit the “Contact Us” section on our website, enter your email and order number, or email us at info@atelier1756.com. We will validate your return request and send a return shipping label.

 

Return Conditions: 

• Items must be unused, in original condition, with original packaging and ATELIER 17.56 tags intact.
• Include the purchase invoice.
• Returns without original tags will not be accepted.
• Sale items are not eligible for return or exchange.

 

Return Costs: Return shipping costs are your responsibility and will not be refunded. Repeated returns may result in account suspension.

 

International Returns: All orders are shipped from Colombia. Customers must pay U.S. import taxes or import taxes of your country. We do not refund international prepaid duties and taxes. Contact your local customs office for tax refund information.

 

Product Inspection: We inspect all merchandise before shipment. If you find a product defective, email info@atelier1756.com immediately.

 

Refund Process: Once we receive and verify the returned product, we will refund the total amount paid within eight (8) business days via:

 

• Electronic Wire: Within eight (8) business days of receiving the product. We cannot specify the exact date when the refund will be reflected in your bank account; this depends on the operation and the banking entities.
• Payment Reversal: To the same account or credit card used for the purchase. We cannot specify the exact date when the refund will be reflected in your card balance; this depends on the operation and the banking entities.
• Bank Account Deposit: To the customer's bank account. We cannot specify the exact date when the refund will be reflected in your bank account; this depends on the operation and the banking entities.

 

If the product does not meet the conditions for a return, we will inform you by email of the reason, and the product will be returned to the initial shipping address with a charge on delivery that you must assume.

PAYMENT REVERSAL

 

The law provides that in sales made through e-commerce and/or online sales, where a credit card, debit card, or other electronic payment method has been used, the participants in the payment process must reverse the payments requested by the consumer when:

 

• It is an unauthorized transaction.
• The purchased product has not been received within the time informed in the delivery policy.
• The delivered product does not correspond to what was requested or is defective.

 

To proceed with the payment reversal, within five (5) business days, the consumer must return the product, if applicable, and notify the issuer of the electronic payment method used to make the purchase. This, together with the other participants in the payment process, will reverse the transaction to the buyer once the merchandise has been received back.

 

For any questions or issues, please contact us at info@atelier1756.com.